MSV CONNECT — MSV AGENCY Loan DSA / Credit Facilitation CRM

DSA Code of Conduct

• Identify yourself truthfully as a DSA/agent under the applicable arrangement; do not impersonate a bank/NBFC employee.
• Never guarantee approval, interest rate, sanction amount or disbursal.
• Use respectful, non-coercive communication and respect customer privacy.
• Collect only documents/data required for the stated loan purpose.
• Never request or retain OTP, UPI PIN, card PIN, net-banking password or similar secret credentials.
• Do not alter KYC, bank statements, salary slips, credit reports or other evidence.
• Do not send customer files to unrelated or unauthorised persons/groups.
• Disclose applicable charges accurately and follow approved lender/product communication.
• Report complaints, suspected fraud and data incidents immediately.