MSV CONNECT — MSV AGENCY Loan DSA / Credit Facilitation CRM

Data Retention & Deletion Policy

• Classify active leads, sanctioned/disbursed cases, rejected/withdrawn leads, DSA records, consent/audit logs and grievance records.
• Maintain a documented retention schedule based on necessity, contractual obligations and applicable law; do not keep customer documents indefinitely by default.
• When retention is no longer necessary, securely delete or irreversibly anonymise data subject to legal holds and mandatory retention.
• Provide a channel for customers to request deletion or withdraw consent and verify the requester before acting.
• Maintain a deletion log with request ID, verification, decision, reason for lawful retention (if any), completion date and responsible user.
• Ensure backup and third-party processor deletion follows the applicable retention process.